PURPOSE
To underwrite residential and commercial cases under the direction of a more senior underwriter to ensure
that new business is secured whilst providing a consistently high level of service all the while increasing
underwriting and technical knowledge.
KEY RESPONSIBILITIES
Assist with the daily underwriting and processing of commercial and residential risks
Review and summarise files gathering information on cases for referral to more senior underwriters
Ensure policy wording is correct and demonstrate an in-depth knowledge of policy coverage and be
able to discuss this confidently with external and internal clients
Deal with new enquiries and queries via telephone and in writing and adhere to service standards
Input, update and maintain data so systems accurately reflect current position
Develop and maintain excellent working relationships with clients and maintain high levels of service in
order to maximise business and conversion rate
Work within prescribed objectives and procedures ensuring that all the requirements of department
guidelines, service, regulatory and technical standards are met
Be proactive in considering the department’s processes and in highlighting the need for
change/improvement
Understand external/internal clients’ needs and work with team to meet these needs
Achieve and maintain technical competence in accordance with company standards
Model and promote values in all aspects of your daily work (Integrity, Commitment,
Teamwork, Service and Leadership)
Undertake legal research, projects and other reasonable duties as assigned by line manager
Continually develop industry and marketplace knowledge
Travel including to other sites is required
You must:
Act with integrity
Act with due skill, care and diligence
Be open and co-operative with the FCA, the PRA and other regulators
Pay due regard to the interests of customers and treat them fairly
Observe proper standards of market conduct
Act to deliver good outcomes for retail customers
Personal Qualities
Strong degree (minimum 2:1) /legal/insurance/property professional qualification desirable
Excellent communication skills with the ability to liaise at all levels
Strong problem solving and analytical skills
Exceptional attention to detail and delivery focus
Proactively plans and organises work, clearly identifying priorities to meet objectives
ROLE DESCRIPTION
Outstanding customer service skills and the ability to build strong business relationships with internal
and external customers
Excellent negotiation skills
Takes personal responsibility for actions and decisions and takes the initiative to make things happen
Willingly provides help and support for others
Competent in using Microsoft office suite
Remains positive despite difficulty, disappointment and when under pressure
Builds rapport with colleagues, contributing to the effectiveness of the team and is a co-operative team
member
Is open to change and demonstrates flexibility
Demonstrates a ‘can do’ attitude
Is aware of personal development needs and raises issues with manager to help improve effectiveness.
Takes on board comments about development needs and is always willing to learn