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As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including...
Customer Service Assistant Customer Support Administrator required to engage with customers in response to sales enquiries fulfilling requirements of quotations, purchasing, delivery and sales invoice preparation. Key responsibilities: Answering incoming telephone calls promptly in a clear and professional manner Monitor, manage and respond to the BOP inbox e-mails ensuring a timely and friendly written response Monitor and manage inflight BOP requests Manage company supplier database Liaise with suppliers to obtain competitive quotes and best stock availability Maximize approved supplier portals for stock availability, pricing, ordering and tracking through to delivery confirmation Build client quotes on the system, follow checking and...
Business Analyst/Business System Analyst This is a 6 to 12 month contract, fully office based in Ludwigshafen Germany at a rate of €450 to €600 a day depending on experience. Business system analyst required for a 6 to 12 month contract. You will need have strong stakeholder management experience, liaising with different levels and teams of the business. You will need to communicate, understand and translate requirements between different departments and teams, from stakeholders, manufacturing teams, research and development, IT and Dev teams. Requiredskills: High level of communication both written and verbal Collaboration skill sets Planning and the ability to...
We're seeking an entrepreneurial Network security or Cyber security consultant with a passion for standards-driven security, eager to investigate and validate how vendor devices align with the Radio Equipment Directive (RED), specifically the new EN18031-1/2/3 standards. You’ll work closely with a small, agile team involved in CE/RED certification projects, helping us discover, define, and execute how third-party IoT or radio-connected devices can demonstrate conformance through practical testing, documentation, or gap analysis. Ideal for someone who thrives at the intersection of security and network engineering, product compliance, and is generally curious. Travel to the clients and vendor sites will be required....