First Line Support/1st Line Support/Helpdesk Analyst

We have an exciting opportunity for a Senior Business Analyst to take the next step in their career and lead analysis on our delivery initiatives over the coming years. We can base this role in Osterley, West London or our East London technology hub in Brick Lane, London. Some travel to other locations throughout the UK, Germany and Italy may be required from time to time. We have a hybrid working policy where the expectation is that you would be in one of the offices at least 2 days each week We will want you to: Build collaborative relationships with...

Desktop Support Analyst/Second Line Support/2nd Line Support required to work onsite five days a week. You will provide desktop support in the office as well as on the phone. This role is paying a salary of 60,000AED to 70,000AED (depending on experience) +10% bonus. Key responsibilities: Install and configure operating systems and software Maintaining PCs to company standards Bug fixes Required skills and experience: Previously provided 1st and 2nd line IT support Strong SCCM, Active Directory and Exchange Experience in hardware fixes Excellent telephone manner Experienced working in a customer service role

The Business Configuration Analyst is responsible for the specific oversight of the Catalogue Product delivery to the Customer and to support, advise and contribute to Customer specific development work. You will work within a growing team who create and maintain pricing and offers for a global reach of clients. What you'll do: Design and Data Modelling Work  Design and ownership of logical Model Bundles [Propositions], Packages [Territories], Product specifications [products, offers and resources] , Charges [Charges], and discounts [Offer discounts] Point of contact for Catalogue support questions  Configuration of model using Catalogue Creation of commercial and technical characteristics  Creation of...