Service Desk Analyst

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  • Contract 120 days
  • £150 - £160 (GBP) / day
  • Livingston, Scotland, United Kingdom
    and remote
  • ASAP

You must be a German speaking candidate that can commit to 2 days in the office, preferably in Scotland, but Leeds or London is possible.  You must have a keen interest in technology, be hungry to learn and have excellent customer service skills.

Description

You must be a German speaking candidate that can commit to 2 days in the office, preferably in Scotland, but Leeds or London is possible.  You must have a keen interest in technology, be hungry to learn and have excellent customer service skills.

The main function of a Technical Service Desk Analyst is to provide technical assistance to computer system users. A typical technical Service Desk Analyst is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:
• Associate's degree in computer related field or equivalent training required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Skills

Environments
Microsoft Windows
General Software
Microsoft Outlook
IT Infrastructure Products
ServiceNow
Management Areas of Responsibilities
Customer Services
Service Delivery Scope
Technical Support
Workflow & Collaboration Tools
Atlassian Jira

Industry Experience

Media & Broadcasting company - TV, Music, Movies, Radio, Entertainment