Desktop Support Engineer/L2 Engineer/L3 Engineer

As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including...

As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Configure and customize Genesys software...

Location 90% remote, 10% onsite PrestonMust Be Eligible to go through BPSS clearanceMandatory Skill: Certification in SuccessFactors Performance Management and Goal Management and other talent modules Responsible for leading the delivery of an innovative, robust, and future-proof global SAP SuccessFactors Performance and Goals management solution for a large, multi-national organisation Strong experience of ‘hands on’ SuccessFactors Performance and Goals Management configuration, and knowledge and experience of integration into the rest of the SuccessFactors suite. Ability to plan, prepare and deliver design and playback workshops Guide the customer on SF talent best practice and innovations, whilst being up to date with...