Product Manager

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  • Permanent
  • £70,000 - £80,000 (GBP)
  • London, England, United Kingdom
    and remote
  • ASAP

Product Manager


Product Manager

The current processing platform processes over 750million transactions per year, over different channels including open-loop card schemes, 80+ closed-loop card schemes, various funding channels and UK and SEPA bank payment rails. This is used by a wide range of programmes including fintech challenger banks, travel products, employee benefits, retail gifting.

This is a fantastic opportunity for a product manager to add real value to a platform used by millions of users.

Part of a fast-moving environment where key objectives include:

  • Management of processing business rules product domain covering:
  • o Action the strategic objective of breaking down the existing processing monolith system by re-building new and improved micro-service components using a product approach
  • o Added value business rules applied during transaction processing including card acceptance management, expense spend policies, transaction fees etc.
  • o Ensuring solutions are scalable, robust and fit for purpose
  • Support the business transformation into a more product centric organisation to increase focus on better services and more balanced priorities on internal needs
  • Leading the product domain cross functional team from a business perspective
  • Responsible for leading innovation in the domain
  • Collaborating with stakeholders, clients and internal departments to capture business requirements.
  • Prioritising the backlog with a focus on maximising value

Responsible for (direct reports?)

0-2 reports – initially no reports but opportunity for management of reports in the team (e.g. analysts or junior supporting roles)

Experience & Knowledge

  • Demonstrable experience in the card processing space, ideally with Mastercard with strong coverage of features listed in the product domain (see objective section)
  • Minimum of 3 years product management experience
  • Demonstrable experience in scaling a product
  • Can give examples of key deliverables, explain their role and articulate the value delivered to the business
  • Experience of working closely with Business Analysts and Developers in a collaborative way
  • Can comfortably articulate how card payments function and how the exceptional scenarios are dealt with to avoid financial loss
  • Familiar with Agile and Scrum methodologies
  • Can assess & carry out data analysis to make better informed decisions
  • Experience working in a fast-paced environment, juggling multiple priorities against deadlines

Key Result Areas

  • The Product domain delivery of the minimum needs of clients to facilitate the move away from the legacy platform
  • Deliverables are operationally supportable, secure and scalable
  • Driving continuous improvements across the product domain and solving pain points

Key Tasks

Be the business single point of contact for a specified functional domain.

  • Working with the product domain cross functional team to:
  • o Capture and document clear user stories or standard feature overview
  • o Capture estimates for roadmap and sprint planning
  • o Prioritise the backlog to deliver and a focus on adding value to the business
  • o Package the service for in terms materials for clients, operations and client delivery team to roll out the feature
  • o Where required support and address impediments outside of the team
  • o Give the development teams clear business context and measurable business objectives to motivate and get buy in to deliver on time
  • Rationalising the business case to prioritise the backlog in line with strategy, including:
  • o New features
  • o Fixing or optimising existing elements
  • o Operational improvements including security, monitoring and visibility into the health and behaviour of the domain.
  • Understand business cases and be able to arbitrate between requests, challenging requests where appropriate with relevant data
  • Independently managing the implementation of requirements from shaping through to build, acceptance testing and rollout end-to-end.
  • Monitor development delivery while identifying, challenging and overcoming delays and obstacles
  • Removing impediments and minimizing disruption to maximise development efficiency
  • Planning, effort estimations, and status reporting
  • Support other team members to achieve company objectives along with promoting a positive collaborative atmosphere
  • Packaging of the services/features for clients, operations and the delivery teams to rollout the feature


  • Strong communication and interpersonal skills with teams both onshore and offshore.
  • Ability to emphasise with clients and & internal users to better understand their needs and pain points.
  • Ability to work with external international clients and 3rd parties in a customer facing business
  • Quick learner and self-starter within a fast-paced environment.
  • Highly organised, with experience of working within an agile environment
  • Leader, inspires team and leads by example
  • Positive attitude and outlook, determined, enthusiastic and resilient
  • Work independently with agreed remit and autonomy
  • Clear concise reporting, outlining key points
  • Analytical mind-set and can evaluate the business case/value
  • Comfortable being a bridge between the technical and business worlds
  • Familiar with JIRA, Confluence and agile/scrum methodologies

Technical skills:

  • Experience at a high-level payments scheme standards such as ISO8583 & ISO20022
  • Experience with concepts of APIs and webhooks
  • Nice to have: able to construct SQL to retrieve data from databases
  • Foreign languages a plus: Spanish, Portuguese or French

Additional Information

The role involves meeting clients, requiring occasional travel to either UK, Europe (potentially between 1-3 days), International (exceptional, but can be 3-5 days in duration)


Payments Expertise
Card Payments
Payment Processing
Programming Languages & Frameworks
Software Development
Standards & Regulations

Industry Experience

FinTech & Payments Provider
Financial Services company & Banks