Systems Engineer (Genesys)

Group Technology Digital TransformationWant to create a smooth and uninterrupted digital experience for millions of customers? Then our Group Technology Digital Transformation is the team for you. Agile, collaborative, data-driven and diverse, our team works on brilliant products and innovations. That’s not even the best part. We get to build our own software and our work has a global stage. Our team also delivers exceptional customer experiences and defines digital first propositions in customer journeys across all channels “Our work relies on building and maintaining the strongest relationships with other delivery teams within us and with our partners. Collaboration and...

As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. As a people person, you’ll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting. Providing a support network for...

Software Engineer - Python (Remote Working) We require a Python Developer that has the ability to scope out a customer automation requirement, then design and build an appropriate solution to automate that requirement. The role will involve contributing to the design and feature requirements, then developing the required changes within a team of existing engineers. The development will be focussed around network automation so network skills will be helpful. Strong testing skills will be required as part of the development as well as maintaining a high standard for code readability and collaboration. Required Skills Business process analysis and documentation Python...