Systems Engineer (Genesys)

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  • Contract 120 days
  • £570 - £590 (GBP) / day
  • London, England, United Kingdom
    and remote
  • ASAP

Systems Engineer (Genesys) - Inside IR35

Description

Systems Engineer (Genesys) - Inside IR35

 

The main function of a Systems Engineer is to perform a wide variety of installation, configuration and upgrading of servers and related hardware and software in a LAN, WAN and stand-alone environment, providing investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure that supports our Contact Centres.

Job Responsibilities:
Complete configuration, installation and support of equipment to the specifications of the business
Maintain software applications and operating systems through regular maintenance
Maintain configuration and support documentation
Maintain multi-site network operations, software applications, operating systems through regular maintenance
Troubleshoot malfunctions of hardware, software applications and security systems to resolve operational issues and restore services

Qualifications:
MUST HAVE broad knowledge of Genesys Pure Engage and other contact centre related systems
Broad knowledge of IT Systems engineering
Experience with system capacity and planning, as well as functional configuration and audit
Experience with system planning and capacity tools and analyses

Skills

Environments
Contact Centre
WAN
IT Infrastructure Products
Genesys
IT Infrastructure Technologies & Protocols
WLAN

Industry Experience