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As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including...
We are looking for a consultative and experienced software engineer / developer to assist in transforming a legacy application used for fire, water and asbestos compliance. The existing application was first developed mid-2000's and is based on the following architecture; Web Server (IIS) and Database (Microsoft SQL) ASP / VB .Net Our client is looking to engage the right consultant on a scoping and discovery activity that will deliver a transition plan and cost estimate as per below; Review and Analysis of existing application Understand existing application architecture Document and gather existing user flows Document and gather any existing external...
2 days per week in the London office as a minimum, Network Designer Engineer with experience working in Telco/carrier in mobile/security/ infrastructure environments. Every first and third Monday of the month specifically are mandatory to attend in person for Planning Sessions related to the upcoming sprints. What you'll do Author High Level and Low Level Design Documents to support our network Own software/hardware selection perform bug scrubs and security vulnerability assessments and work with Test and Delivery engineers to review test plans, defects, test reports, MOP and change tickets. Drive platform improvements enable automation and implement new solutions that enable...