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As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Configure and customize Genesys software...
We are looking for a consultative and experienced software engineer / developer to assist in transforming a legacy application used for fire, water and asbestos compliance. The existing application was first developed mid-2000's and is based on the following architecture; Web Server (IIS) and Database (Microsoft SQL) ASP / VB .Net Our client is looking to engage the right consultant on a scoping and discovery activity that will deliver a transition plan and cost estimate as per below; Review and Analysis of existing application Understand existing application architecture Document and gather existing user flows Document and gather any existing external...
2 days per week in the London office as a minimum, Network Designer Engineer with experience working in Telco/carrier in mobile/security/ infrastructure environments. Every first and third Monday of the month specifically are mandatory to attend in person for Planning Sessions related to the upcoming sprints. What you'll do Author High Level and Low Level Design Documents to support our network Own software/hardware selection perform bug scrubs and security vulnerability assessments and work with Test and Delivery engineers to review test plans, defects, test reports, MOP and change tickets. Drive platform improvements enable automation and implement new solutions that enable...