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As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Configure and customize Genesys software...
Full Stack Developer – C# / .NET Location: Wrexham (Office-based) Help us build the next generation of Address software We are now, under refreshed leadership, we are growing fast and rebuilding our toolkit for the next generation. We are looking for an ambitious Developer to join our small, dedicated team. This isn’t a role where you’ll be a "cog in a machine"—you will have a direct influence on our products and see the impact of your work immediately. The Role You will help design and develop our next-generation address management software. We need a self-starter who is comfortable across the...
We are looking for a senior Python developer to join our clients Network Automation team. You will be comfortable with Django/Flask, Gitlab and have experience of container infrastructure. The role will involve contributing to the design and feature requirements, then developing the required changes within an existing network automation team. The development will be focussed around network automation so network skills will be helpful but not essential. Strong testing skills will be required as part of the development as well as maintaining a high standard for code readability and collaboration. This role is inside of IR35 and requires working onsite...
Our Client is an established data intelligence and consultancy business working with large, consumer-facing organisations to improve commercial performance through better use of data. The business combines client data with proprietary insight and practical delivery to solve real operational and commercial problems across sales, marketing, operations, billing, credit and debt. The company has a strong reputation for client delivery, high customer satisfaction, and long-term partnerships. It operates with a purpose-led, collaborative culture and works closely with clients as an extension of their internal teams. Key client sectors include: Energy Water Financial Services Retail Telecoms & Media Not-for-Profit The Opportunity The...