Network Service Engineer (NOC)

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  • Permanent
  • 123,000 zł (PLN)
  • Warszawa, Mazowieckie, Poland
  • ASAP

This is a position into the NOC - Support Engineering department. Network support engineers (f/m) are responsible to operate, monitor and support the networks in EMEA region.

Description

This is a position into the NOC - Support Engineering department. Network support engineers (f/m) are responsible to operate, monitor and support the networks in EMEA region.

Performs 1st and 2nd level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive continuous service improvement working closely with the Service Delivery Team to insure the best quality of service to our customers.

Responsibilities

  • Performs network monitoring: monitors network devices, software health and network tools health checks. Monitors the network tools and reports any device or software outages, prioritizing the issues
  • Troubleshoots network problems and outages and provides Level 2 Network Triage support.
  • Provides escalation level support for Tier2 and Level 2 team.
  • Applies the published work around (S & W and H and w) to get the customer issue resolved within the SLA’s as expected.
  • Provides feedback to the various vendors on hardware and software to improve supportability.
  • Publishes and manages the NOC checklists. Delivers reports and metrics on incidents and events.
  • As part of the Major Incident Team performs Alert monitoring and Incident communication actions:
  • Creates and reports tickets for events and incidents. Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket.
  • Identify operational issues and suggest design alterations to address these issues.
  • Working in a distributed EMEA Network operations support team.
  • Schedule network maintenances and upgrades when appropriate.
  • The role is on 12 hrs shift and in office environment, currently the pattern is 2 days + 2 night shift over 8 days
  • May perform other duties as assigned.

 

Requirements

Essential

  • Bachelor’s Degree in Computer Science, Computer Engineering or related discipline
  • 1-3 years of experience in previous NOC
  • Multi-Vendor basic knowledge in Ciena and ECI required, Juniper, Cisco desirable
  • Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, Ethernet
  • Developed knowledge Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH
  • Applied knowledge of LAN, WAN, internet technologies
  • Must be able to manage multiple task concurrently, work under deadlines, and be able to produce under a mission critical environment.
  • Fluent in English
  • Project planning and management skills, including ability to identify and assess risks
  • Flexibility
  • Team spirit
  • Excellent presentation skills

 

Desirable

  • Second language: French, german, Spanish or Dutch
  • Skills on UNIX, Linux and monitoring tools
  • Security background configuring Firewalls

Skills

Environments
Carrier Backbone
Data Networks
Service Provider
WAN
IT Infrastructure Products
Ciena
Cisco
ECI Telecom
Juniper Networks
IT Infrastructure Technologies & Protocols
BGP
DWDM
MPLS
OSPF
Routing
SDH
VRRP
IT Network Expertise
Support

Industry Experience

IT