Service Asset & Configuration Management Analyst
Osterley – 3 days per week in the office
£530 Inside IR35
This job is for a Service Asset & Configuration Management Analyst who will be responsible for maintaining information about IT Assets and Configuration Items (CIs) required to deliver an IT service.
We are seeking a motivated, passionate Service Asset & Configuration Management Analyst experienced within a complex ITIL environment who will be part of a team responsible for the CMDB and our Technology infrastructure & architecture repository.
What you’ll do
Be responsible for the quality and ongoing maintenance of the ServiceNow CMDB including querying, analysing and reporting of IT Asset & Configuration Item data.
Be responsible for administrating discovery scans from BMC Discovery tool and following up with stakeholders so that service maps can be created.
Work autonomously within established Service Asset & Configuration Management procedures and practices; proposing improvements to processes and methods as needed.
Be responsible for working with stakeholders to improve CMDB data quality against agreed KPIs, including CI relationships and service modelling.
Ensure the requirements for new services and technology introduced to the business are understood and successfully implemented.
Confidently provide education and support to stakeholders to help the understanding and adoption of IT Asset & Configuration Management processes.
Proactively engage with technologists and stakeholders across the organisation to ensure the evolution of the IT asset and configuration management capability.
Work with IT Service Management, Project Management, and IT Support Managers to integrate and automate ITSM processes.
What you’ll bring
Experience working with ServiceNow CMDB and ITSM tools. BMC Discovery knowledge is very desirable.
Experience using discovery tooling to scan and discover a technology estate.
Experience maintaining and supporting a CMDB, in a large and complex environment, with multiple technologies, within an ITIL framework.
Experience of working to improve CMDB KPIs.
An aptitude for identifying problems and proposing solutions.
Capability to plan your own time, prioritise tasks and manage expectations with stakeholders.
Skill in communicating clearly and concisely, adjusting your style to suit the audience from varying levels of our organisation.
A talent for building relationships across the organisation utilising emotional intelligence in all interactions.