Desktop Support Analyst/Second Line Support

We have an exciting opportunity for a Senior Business Analyst to take the next step in their career and lead analysis on our delivery initiatives over the coming years. We can base this role in Osterley, West London or our East London technology hub in Brick Lane, London. Some travel to other locations throughout the UK, Germany and Italy may be required from time to time. We have a hybrid working policy where the expectation is that you would be in one of the offices at least 2 days each week We will want you to: Build collaborative relationships with...

First Line Support/1st Line Support/Helpdesk Analyst required to work onsite five days a week. You will provide first line support on a bust helpdesk to multiple clients. Key responsibilities: Provide 1st line support to multiple clients. Log calls through a ticketing system. Provide excellent customer service. Required skills and experience: Previously provided 1st line IT support Experience with Active Directory and Exchange Experience SCCM (adventitious) Excellent telephone manner Experienced working in a customer service role

The Business Configuration Analyst is responsible for the specific oversight of the Catalogue Product delivery to the Customer and to support, advise and contribute to Customer specific development work. You will work within a growing team who create and maintain pricing and offers for a global reach of clients. What you'll do: Design and Data Modelling Work  Design and ownership of logical Model Bundles [Propositions], Packages [Territories], Product specifications [products, offers and resources] , Charges [Charges], and discounts [Offer discounts] Point of contact for Catalogue support questions  Configuration of model using Catalogue Creation of commercial and technical characteristics  Creation of...