Desktop Support Analyst/Second Line Support

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  • Permanent
  • 60,000 د.إ - 70,000 د.إ (AED)
  • Abu Dhabi, United Arab Emirates
  • ASAP

Desktop Support Analyst/Second Line Support/2nd Line Support required to work onsite five days a week. You will provide desktop support in the office as well as on the phone.

Description

Desktop Support Analyst/Second Line Support/2nd Line Support required to work onsite five days a week. You will provide desktop support in the office as well as on the phone.

This role is paying a salary of 60,000AED to 70,000AED (depending on experience) +10% bonus.

Key responsibilities:

  • Install and configure operating systems and software
  • Maintaining PCs to company standards
  • Bug fixes

Required skills and experience:

  • Previously provided 1st and 2nd line IT support
  • Strong SCCM, Active Directory and Exchange
  • Experience in hardware fixes
  • Excellent telephone manner
  • Experienced working in a customer service role

Skills

DevOps Technical Skills
Active Directory / LDAP
Environments
Desktop
IT Infrastructure Products
Microsoft Exchange Server
Microsoft SCCM
Service Delivery Scope
Technical Support

Industry Experience

IT company
Consultancy & Professional Services company