Key Objectives:
The Network Service Engineer is responsible for ensuring New Services, Deployments and Acquired Devices meet the levels dictated by the Service Validation & Testing processes
- Ensures Utility testing (including System, Unit, Smoke, Regression and End to End testing) is performed and documented effectively for associated projects
- Being the interface between Global Networks P&I, Design and Service Management for new services, deployments and acquired devices
- Ensures integration projects and new products/platforms are successfully transitioned into the operational teams
- Embraces increasing customer demand with a positive attitude and collaborative thinking
- Ensures seamless delivery of products/services
- Maintains consistent relationship with cross functional teams
- Acts as a technical escalation point for the Service Strategy & Validation team
- Driving technical Continuous Improvement opportunities
Deliverables include: -
- Service Validation documentation, specifically for Utility testing, for new Services, Deployments and Acquired Devices
- Represent Service Strategy and Validation team from a technical leadership perspective – reporting back to cross functional teams, senior management, and the wider Strategy team
- Managing technical conversations with cross functional teams on new products and services, ensuring the requirements of Service validation for Service Management are considered and acted upon
- Creating continuous improvement opportunities and working with the wider Strategy team
Experience: -
- 3+ years of experience working in a Network Operations environment
- Prior experience in high profile network troubleshooting, routing, switching and load balancing
- Experience of optical and packet-based platforms
- Experience in communicating at a senior level
- Successful experience of working in a team
- Continuous Improvement initiatives
Skills/Qualifications: -
Essential:
- Ciena or Nokia exposure and experience a MUST
- Technical ownership experience
- CCNA
- JNCIA
- Cloud Management Platforms Engineering & Support experience
- Virtual Network Engineering & Support experience
Desirable:
- Technical Service Integration/ Validation Experience
- ITIL foundation
- OpenStack Knowledge
- Systems and Networks Security Knowledge