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Solution Architect (Contact Centre Specialist) Duration: 9 months Location: hybrid working, Livingston 2 days per week Summary:Solution Architect (Contact Centre Specialist) required as part of a major, on-premise to cloud, contact centre quality management and analytics project. The scope of the project includes speech and text analytics, realtime analytics, call recording and performance & evaluation tools. The solution architect will work with our lead architect, analysts and vendor SMEs to produce designs and specifications for the delivery of this project.Job Responsibilities:- Provide architectural expertise, direction, and assistance to architecture, design and delivery teams.- Review design artefacts for compliance with standards...
The Role Do you want to “hack the gibson?” Do you enjoy playing a “nice game of chess”? If we said “hack the planet” would you be able to tell us the film? Our Client is looking for a Senior Manager who lives and breathes hacking and information security. You will have earned your stripes doing CHECK work in data centres and be ready to, or already skilled in leading teams of talented testers. In return we will provide some of the UK’s most unique government and commercial engagements for you to cut your teeth on and a friendly, passionate...