I am a respected board level executive and high performing operations leader with a drive for transformational results and a record of accomplishments in cost reduction, efficiency gain, customer retention, business scale and revenue growth. With experience of strategy design and practical execution, I draw from my experience to move seamlessly from visionary thinking to delivery of business and customer results. Expert in running large-scale service operations, customer experience design, lean discipline, digital enablement and client management across several industry sectors. I have a strong and values based leadership style with a natural ability to connect with people at all levels and with global reach. I am globally mobile and am willing to consider relocation.

Key achievements

• Defined and successfully delivered a global operating model for the Corporate Payments division in the context of a service vision, serving strategic clients with 70% of service queries handled same day, cost efficiency of c$12m p/a and growth platform, including the launch of a new E2E client onboarding experience for a payments company.
•  
• Established a new subsidiary business for a payments company to provide consultancy services, change management and digital enablement, to realise significant incremental revenue of c$25m in the first year.
•  
• Led a complex transformation programme with investment of £33m over two years to drive digital adoption and cost improvement with a 5x return in the B2B card issuing division for a major bank.

Notable strengths

• Exceptional leadership: A visionary and transformational leadership style that sets pace, balancing the need to realise tangible business outcomes, whilst respecting cultural norms and establishing / supporting great teams
•  
• Service / operational performance: Driving customer impact through service driving advocacy and growth.
•  
• Operations transformation: Defining vision, strategy, planning, execution and delivery. From inception to practical application working within the business context to drive value, including revenue opportunities.
•  
• Governance & control: A sound operator with experience in all governance and statutory matters globally.