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Steven John Hardy
Wex Inc
Director of Global Travel Operations
Melton Mowbray, England, United Kingdom
Permanent, contract & ad-hoc work
Available now

Recent companies

Wex IncFinTech and Payments, Management5 years
CentricaFinTech and Payments, ManagementLess than 1 year
Webhelp UK LimitedManagement1 year
BarclaycardFinTech and Payments, Management, Sales9 years
These are the most recent companies Steven has worked for. To see the full list go to Work Histories

Experience summary

Management28 years
Financial Compliance4 years
Sales1 year
FinTech and Payments14 years


I am a respected board level executive and high performing operations leader with a drive for transformational results and a record of accomplishments in cost reduction, efficiency gain, customer retention, business scale and revenue growth. With experience of strategy design and practical execution, I draw from my experience to move seamlessly from visionary thinking to delivery of business and customer results. Expert in running large-scale service operations, customer experience design, lean discipline, digital enablement and client management across several industry sectors. I have a strong and values based leadership style with a natural ability to connect with people at all levels and with global reach. I am globally mobile and am willing to consider relocation.

Key achievements

  • Defined and successfully delivered a global operating model for the Corporate Payments division in the context of a service vision, serving strategic clients with 70% of service queries handled same day, cost efficiency of c$12m p/a and growth platform, including the launch of a new E2E client onboarding experience for a payments company.
  • Established a new subsidiary business for a payments company to provide consultancy services, change management and digital enablement, to realise significant incremental revenue of c$25m in the first year.
  • Led a complex transformation programme with investment of £33m over two years to drive digital adoption and cost improvement with a 5x return in the B2B card issuing division for a major bank.


Notable strengths

  • Exceptional leadership: A visionary and transformational leadership style that sets pace, balancing the need to realise tangible business outcomes, whilst respecting cultural norms and establishing / supporting great teams
  • Service / operational performance: Driving customer impact through service driving advocacy and growth.
  • Operations transformation: Defining vision, strategy, planning, execution and delivery. From inception to practical application working within the business context to drive value, including revenue opportunities.
  • Governance & control: A sound operator with experience in all governance and statutory matters globally.


Skill strength:
How is strength calculated?
  • years of experience
  • recency of use
Business Activities
Change Management
Team Management
Distributed Team Management
Additional business activities: Data Transformation
Financial Services Expertise
Screening (Transactions/Payments)
Regulatory Compliance
Management Areas of Responsibilities
Business Development
Management Consultancy Skills
Business and Management Consultancy
Management and leadership
Business Development – Market Expansion
Change Management
Business Transformation – Driving Change
Additional management consultancy skills: Financial Management
Payment Products
NFC Payments
EMV Payments
Payments Expertise
Virtual Payments
Card Issuing
Card Payments
Payment Processing
Payment Gateway
Additional payments expertise: Card Scheme, Card Acquiring, Travel Payments, Retail Payments, Mobile Payments, and P2P Payments
Project Management Project Types
Organization Transformation
Financial Compliance