Customer Service Assistant
Customer Support Administrator required to engage with customers in response to sales enquiries fulfilling requirements of quotations, purchasing, delivery and sales invoice preparation.
Key responsibilities:
- Answering incoming telephone calls promptly in a clear and professional manner
- Monitor, manage and respond to the BOP inbox e-mails ensuring a timely and friendly written response
- Monitor and manage inflight BOP requests
- Manage company supplier database
- Liaise with suppliers to obtain competitive quotes and best stock availability
- Maximize approved supplier portals for stock availability, pricing, ordering and tracking through to delivery confirmation
- Build client quotes on the system, follow checking and approval process, manage process through to obtaining client approval
- To ensure you understand unique customer approval process, which must be followed and recorded accurately
- Upon customer approval of quote create and issue sales orders as confirmation
- Raise official purchase orders and manage approval as required
- Managing orders with suppliers to include chasing, tracking, communicating ETA’s through to delivery of stock
- Managing incoming deliveries, receipt stock on the system and process through to service
- Process current orders, where stock is available, with Service to meet customer delivery requirements
- Ensuring goods packaged and delivered, liaising with courier or delivery companies and customer
- Always act in the best interest of the Company
- Identify sales opportunities and escalate to the customer’s account manager
- To adhere to the processes and systems for Risk and Health and Safety Management within the company, including workplace and risk assessment.
- To undertake additional tasks that may be reasonably requested of you
Required skills and experience:
- Email Management
- Vantage Online
- Halo Service Tool
- Microsoft Office Suite
- Adobe Acrobat
- Previously worked for a consultancy or managed service provider
- Excellent customer/client facing skills