Solution Architect (Contact Centre Specialist)

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  • Contract 180 days
  • £620 - £630 (GBP) / day
  • Livingston, Scotland, United Kingdom
    and remote
  • ASAP

Solution Architect (Contact Centre Specialist)


Solution Architect (Contact Centre Specialist)

Duration: 9 months

Location: hybrid working, Livingston 2 days per week


Solution Architect (Contact Centre Specialist) required as part of a major, on-premise to cloud, contact centre quality management and analytics project. The scope of the project includes speech and text analytics, realtime analytics, call recording and performance & evaluation tools. The solution architect will work with our lead architect, analysts and vendor SMEs to produce designs and specifications for the delivery of this project.

Job Responsibilities:
- Provide architectural expertise, direction, and assistance to architecture, design and delivery teams.
- Review design artefacts for compliance with standards and architectural plans
- Act as design authority overseeing the architectural design of their assigned functional components
- Responsible for the production of individual design artefacts
- Act as quality leader and be accountable for ensuring the highest possible quality in their assigned functional components and/or designs

Strong interpersonal and consultative skills
Recent experience of design and delivery of solutions requiring the use of some of the following:
- Contact Centre voice platforms ideally Genesys
- Experience of designing / implementing call recording, speech analytics or realtime analytics solutions
- Verint Customer Engagement Cloud Platform, NICE Call Recording and Nexidia Analytics or similar
- SIP and voice networking components


Contact Centre
Software as a service (SaaS)
IT Infrastructure Expertise
Solution Architecture
IT Infrastructure Technologies & Protocols
Software Development
Domain Driven Design (DDD)

Industry Experience