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Solution Architect (Contact Centre Specialist)

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Solution Architect (Contact Centre Specialist) Duration: 9 months Location: hybrid working, Livingston 2 days per week Summary:Solution Architect (Contact Centre Specialist) required as part of a major, on-premise to cloud, contact centre quality management and analytics project. The scope of the project includes speech and text analytics, realtime analytics, call recording and performance & evaluation tools. The solution architect will work with our lead architect, analysts and vendor SMEs to produce designs and specifications for the delivery of this project.Job Responsibilities:- Provide architectural expertise, direction, and assistance to architecture, design and delivery teams.- Review design artefacts for compliance with standards...

  • Contract 180 days
  • £620 - £630 (GBP) / day
  • Livingston, Scotland, United Kingdom
    and remote
  • ASAP

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Desktop Support Engineer/L2 Engineer/L3 Engineer

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Desktop Support Analyst/L2 Support/L3 Support required to work onsite five days a week with a large global business based in Clonshaugh, Ireland. You will provide sescond and third line support in the office as well as on the phone. Key responsibilities: Provide second and third line support Install and configure operating systems and software Maintaining PCs to company standards Bug fixes Required skills and experience: Previously provided 2nd and 3rd line IT support Experience in hardware fixes SCCM Active Directory Microsoft Exchange Excellent telephone manner Experienced working in a customer service role

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  • 10 Jun 2024

DevOps Specialist

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Onsite 4/5 days in either Warwick, Farnborough or CorshamPlatform Subject Matter Expert (SME) to understand low level designs, create and implement build scripts, conduct testing and validation for a on-premises VMware infrastructure. The following technology will be used to automate infrastructure as code - Terraform Ansible  PowerShell DSC. Collaborate with and guide architects and clients to outline best practise to deliver as code: Windows  Red Hat Linux virtual machines as code.  Potential for scope to include other virtual infrastructure and network devices. Required: Proficient in writing, deploying and troubleshooting Terraform Configuration files, Proficient in writing, deploying and troubleshooting Ansible Playbooks/YAML...

  • Contract 60 days
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  • Farnborough, England, United Kingdom
  • ASAP

SAP SuccessFactors Senior Talent Consultant

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Location 90% remote, 10% onsite PrestonMust Be Eligible to go through BPSS clearanceMandatory Skill: Certification in SuccessFactors Performance Management and Goal Management and other talent modules Responsible for leading the delivery of an innovative, robust, and future-proof global SAP SuccessFactors Performance and Goals management solution for a large, multi-national organisation Strong experience of ‘hands on’ SuccessFactors Performance and Goals Management configuration, and knowledge and experience of integration into the rest of the SuccessFactors suite. Ability to plan, prepare and deliver design and playback workshops Guide the customer on SF talent best practice and innovations, whilst being up to date with...

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