Solution Architect (Contact Centre Specialist)
Solution Architect (Contact Centre Specialist) Duration: 9 months Location: hybrid working, Livingston 2 days per week Summary:Solution Architect (Contact Centre Specialist) required as part of a major, on-premise to cloud, contact centre quality management and analytics project. The scope of the project includes speech and text analytics, realtime analytics, call recording and performance & evaluation tools. The solution architect will work with our lead architect, analysts and vendor SMEs to produce designs and specifications for the delivery of this project.Job Responsibilities:- Provide architectural expertise, direction, and assistance to architecture, design and delivery teams.- Review design artefacts for compliance with standards...
- Contract 180 days
- £620 - £630 (GBP) / day
- Livingston, Scotland, United Kingdomand remote
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