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Solution Architect (Contact Centre Specialist) Duration: 9 months Location: hybrid working, Livingston 2 days per week Summary:Solution Architect (Contact Centre Specialist) required as part of a major, on-premise to cloud, contact centre quality management and analytics project. The scope of the project includes speech and text analytics, realtime analytics, call recording and performance & evaluation tools. The solution architect will work with our lead architect, analysts and vendor SMEs to produce designs and specifications for the delivery of this project.Job Responsibilities:- Provide architectural expertise, direction, and assistance to architecture, design and delivery teams.- Review design artefacts for compliance with standards...
We are looking for a consultative and experienced software engineer / developer to assist in transforming a legacy application used for fire, water and asbestos compliance. The existing application was first developed mid-2000's and is based on the following architecture; Web Server (IIS) and Database (Microsoft SQL) ASP / VB .Net Our client is looking to engage the right consultant on a scoping and discovery activity that will deliver a transition plan and cost estimate as per below; Review and Analysis of existing application Understand existing application architecture Document and gather existing user flows Document and gather any existing external...
2 days per week in the London office as a minimum, Network Designer Engineer with experience working in Telco/carrier in mobile/security/ infrastructure environments. Every first and third Monday of the month specifically are mandatory to attend in person for Planning Sessions related to the upcoming sprints. What you'll do Author High Level and Low Level Design Documents to support our network Own software/hardware selection perform bug scrubs and security vulnerability assessments and work with Test and Delivery engineers to review test plans, defects, test reports, MOP and change tickets. Drive platform improvements enable automation and implement new solutions that enable...