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Customer Service/Contact Centre Consultant

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Technical Consultant Brief About the Project:  The Contact Centre is a core part of the experience. It is a primary point of contact for visitors communicating virtually, whilst also providing the public interface for teams internally across the organisation.  The requirements and operation of the team have been significantly impacted by COVID. The role of the team will also be impacted with the opening of 3 new  sites in the next 3-years, which the Contact Centre will support.  This is an opportunity to explore whether we can redesign the way that we meet visitor’s needs via our Contact Centre and...

  • Contract 15 days
  • £600 - £650 (GBP) / day
  • London, England, United Kingdom
    and remote
  • ASAP

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