Technical Support Engineer/Voice Engineer required to support busy office based in New York.
This is a 6 month fix-term contract that will require you in the office three days a week.
Key Requirements:
- Operate as an extension of the client’s voice team.
- Provide a key interface between the client, vendors and internally.
- Responsible for the day-to-day delivery of the BAU services (incidents, maintenance and enhancements)
- Delivery of committed proactive maintenance services
- Planning, preparation and documentation of maintenance tasks in accordance with the clients processes and policies.
- Working in coordination with the wider support team and vendors to complete said maintenance work.
- Work with the wider team to identify value adding opportunities.
Required skills and experience:
- 2nd Line support for on-site staff (phone cabling, configs, handset issues etc)
- Usual NOC activity (call quality issues, call recording lifting, call troubleshooting)
- Must have good customer service - will be working with traders
- Working with third parties
- Strong Cloud9 solution experience
- Microsoft Teams