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We are looking for a Mid-Level Software Engineer to be responsible for contributing to the design, implementation & testing of our platform and working closely with all departments to ensure smooth delivery. Key result areas: - Actively contribute to the design, implementation & testing of the platform Take the technical lead of new feature developments and drive them through to completion Software meets or exceeds published metrics and quality benchmarks Mentor and transfer knowledge to more junior developers Take responsibility for the effective resolution of issues as they arise Proactively contribute to the technical evolution of our products Key...
As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including...
As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Configure and customize Genesys software...
We are looking for a consultative and experienced software engineer / developer to assist in transforming a legacy application used for fire, water and asbestos compliance. The existing application was first developed mid-2000's and is based on the following architecture; Web Server (IIS) and Database (Microsoft SQL) ASP / VB .Net Our client is looking to engage the right consultant on a scoping and discovery activity that will deliver a transition plan and cost estimate as per below; Review and Analysis of existing application Understand existing application architecture Document and gather existing user flows Document and gather any existing external...